Published: 03 December 2017
The operations of UDCs have been less than a decade old. Given slow, unfriendly and inefficient traditional public services; they have immense potentiality to make positive changes in the livelihood of least served people at the grass-roots through bringing e-services to their door steps. The government has invested considerable amount in developing ICT platform for UDCs through delivering equipment. designing many online applications and imparting training to entrepreneurs and other stakeholders. Moreover, an enabling environment has been created through garnering support and creating ICT savvy mindset among policy level people, street level bureaucrats and local government institutions.
Thus, people have started getting various government, commercial and information services in a digital form and by spending less time, cost and visits. According to this research, one-third of the rural population took digitalized services from UDCs during January–December 2016. The research further demonstrates that chances of becoming victims of corruption have minimized as digital services reduced face to face interactions between service providers and recipients. On the other hand, transparency and accountability of UPs and other service providers would enhance as digital services ensure organized documentation and information management.
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