Published: 05 November 2017
Background and Rationale
A public hearing is a multi-stakeholder formal process where aggrieved service recipients raised specific deviances in service delivery provisions that would prompt service providers to take corrective measures. Thus, public hearing has become an effective tool to improve service provisions and combat corruption through creating social accountability of service providers. Realizing its efficacy in curbing corruption and improving service provisions, the Anti-corruption Commission (ACC) started holding public hearing on different public service provisions in December 2014.
Because of colonial legacy and inadequate administrative reforms over the years, public services in Bangladesh has been beset with unresponsive service provisions, inefficiency and corruption. In Bangladesh, citizens have to travel long distance, often multiple times, incur high costs and endure considerable delays and hassle to access public services (PMO Bangladesh). According to the National Household Survey on Corruption 2015, 67.8% households experienced corruption while receiving services from different public and private services.
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