Union Digital Centers (UDCs) in Delivering Services: Roles, Potentials and Challenges - Executive Summary (English)
In contemporary world, Information and Communication Technologies (ICTs) are recognized as powerful tool for socio-economic development. They are known to have brought tremendous impact to produce welfare to people in terms of better access to information, job creation and enhanced public services through efficient governance and diversification of economic opportunities. Advent of globalization, rapid development of ICTs, glaring presence of manual services provisions and lack of transparency and accountability in them have created demands for the introduction of digital services. Therefore, governments have been seen to invest considerable amounts for developing ICTs infrastructures and digital applications for service deliveries.