a. Citizen’s Report Card
b. Integrity Pledge
c. Theater/Gamvira/Others cultural performance
d. Advice and Information
e. Participatory Budget
f. Fact Sheet
a. Citizens Report Cards (CRC)
Report Cards: Report cards are surveys which generate data on the quality of services provided. They highlight the nature, process and implications of corruption at local levels and provide the key access point to engage the public and advocate for change with local elected leaders or service providers.
The CRC is a tool to measure the degree of satisfaction of service recipients about the content and quality of service provided by a selected institution, particularly in education, health and local government. Service recipients’ response collected through a sample survey are triangulated with information collected through interviews and consultations with the authority, focused group discussions and/or key informant interviews. The findings of the CRC are released usually with the participation of the authority which serves the twin purpose of wider public information and awareness as well as engagement with the authority in efforts for follow-up initiatives. CRCs are an advocacy tool for improving the service quality at the delivery end within given resources and capacities. It also functions as a medium of building a working relationship between the service providers and recipients.
Citizens’ Charter: Engaging people in the Citizens’ Charter Initiative for Improving Service Delivery at Local Level.
i. Developing a good practices benchmark for continuous improvement around the Citizens’ Charter Initiative through collaboration between citizens and public service providers.
ii. The main objective of the charter is to improve the quality of services according to the expectation of the service recipients.
b. Integrity Pledge (IP) : Integrity Pledge (IP), a micro level social accountability process introduced by Transparency International Bangladesh (TIB) to promote participatory and accountable governance at the level of service delivery by a voluntary engagement of stakeholders. As a legally non-binding social contract, the IP contributes to accountability and transparency in a process that involves a series of collective efforts which eventually lead to a public commitment by all stakeholders to promote governance quality and reduce corruption.
c. Peoples’ Theatre
People’s Theatre: Is a key advocacy tools used to build awareness of the impacts of corruption amongst the most vulnerable and illiterate.
People’s theatre is one of the important items in the communication programme of TIB, used at local level, to inform the common people about the dimensions, processes and actors in corruption and implications thereof, and to sensitize and motivate the people for rejecting and resisting corruption.
Support Services through ALAC: A new initiative, CCC office- based ALAC (Advocacy and Legal Advice Centers) ALAC will receive complaints of corruption from victims and witnesses of corruption scrutinize the complaint and render assistance and advice on the basis of merit. Key activities would include the receipt of complaints in person or by phone calls, reaching out to affected communities, ensuring confidentiality, providing advice on how to seek redress including, where appropriate, making referrals to other legal support groups. This will involve the tracking of public sector responsiveness to requests for service and/or complaints which will help form a database on the basis of which advocacy may be carried out subsequently.
e. Participatory Budget
Participatory budget describe the increased participation, analysis and support of the civil society organizations in appreciating budget and budgetary decisions for better accomplishment of the economic, social and cultural rights. Budget analysis can be used as a means of claiming rights for and by the vulnerable sections of society like women, children, poor, etc., and promoting good governance and vibrant democracy.